Content
Why Conflicts Occur in Enterprises: Conflict Behavior Strategies
18.07.2024 20:15
Conflict creates a conflict situation.
The reason for the development of a conflict is an incident or an acute situation that has arisen between the parties.
Reasons for conflicts in the workplace:
1. Incoordination of actions of different production departments
2. Low level of qualification of workers
3. Undeserved praise of some workers and excessive criticism of others
4. Imperfection of the organizational structure of the enterprise
5. Lack of career growth prospects
6. Differences in the character of employees, envy, resentment
7. Requiring a manager to perform duties that are not part of what the employee is actually supposed to do
8. Unsatisfactory working conditions at the enterprise
What are the strategies for dealing with conflict?
Confrontation
Actions are viewed in one key: victory or defeat. This strategy involves fighting for one's own interests. The employee defends his point of view, considering himself to be right in the dispute that has arisen.
Avoidance
The actions are aimed at denying the existence of the conflict: the employee behaves as if the problem does not exist.
He does not want to openly engage in a discussion about the evidence for the rightness of this or that group or employee.
The choice of such behavior requires ignoring provocations, refusing to express one’s point of view, and changing the topic of conversation.
In fact, the employee does not want to take responsibility for the outcome of the conflict situation.
Smoothing
Behavior characterized by the desire to end a conflict quickly, neglecting one's own interests. The employee smooths over the situation, accepts other people's arguments. Everything is done in order not to spoil relations with colleagues.
Compromise
Searching for a solution between conflicting parties for mutual satisfaction. This strategy involves an open exchange of opinions aimed at initially finding a solution and quickly ending the conflict.
Solution to the problem
Mandatory acceptance of other points of view and, therefore, understanding the reasons that led to the conflict situation.
The actions are aimed at the final satisfaction of all conflicting parties.
It is important to remember that a healthy atmosphere in the team is the key to productive work and high company results!
Therefore, both employees and managers must constantly take care to maintain a favorable environment in the workplace.
Earlier, businessman, entrepreneur, media manager, media expert Vitaly Kisterny told how to get rid of the habits of poverty in order to become successful and rich.
