All about product returns

Agree, many of us have at least once encountered the following situation - you bought a thing or a product, but then realized that the size did not fit, you did not like the style, or you simply got carried away and bought something childish.

It's unpleasant, but not scary, because you have the right to return the goods and get your money back.

True, many do not know how to do this. We will sort out the intricacies of this issue with lawyer Elena Valentseva .

Return of goods is an important aspect in the issue of consumer protection. The law clearly regulates the cases in which the buyer can return the goods back to the seller.

So, let's start to understand each one separately:

1. Non-compliance with the description. If the product does not match the description on the website or in the store, the buyer has the right to return it.

2. Defects or damage. If the goods are defective or damaged, the buyer may request a replacement or refund.

3. Wrong size/color. If the product is the wrong size, color, shape, the law is also on your side.

4. Lack of necessity. Sometimes the buyer simply changes his mind or discovers that he doesn’t need the product. Yes, none of us is immune from infantile purchases. In such cases, a return is also possible.

We've sorted out the reasons, but what about the return process itself?

When returning goods, there is a certain procedure and timeframe that the consumer must comply with:

1. The first step is to contact the seller using the contact information provided on the website or on the receipt.

2. Before returning the item, please make sure it is in its original packaging, without any signs of use and with all components.

3. When applying for a return of goods, you will need a sales receipt, warranty card or other documents confirming the purchase.

4. The product can be returned in person to the store or sent by mail in accordance with the seller's instructions.

5. After the seller has checked the product, the buyer must be refunded the cost of the product or offered an exchange for a similar product.

Return terms for goods

If the buyer returns a product of proper quality because it does not suit him (he does not like it, the size or shape does not fit), then he must contact the seller within 14 days from the date of purchase. After this time, it will be impossible to return a product of proper quality!

It is important to know that not all goods can be returned. For example, medicines, personal hygiene items, cosmetics and some other groups cannot be returned.

As for goods of inadequate quality, the return period is longer and depends on the warranty period (it can be 1 year, 2 years, 3 years, etc., depending on the product category).

If a defect in the product occurs during the warranty period and is not related to its improper use (i.e. it did not occur due to the fault of the buyer). The consumer contacts the seller and the latter must exchange the product or return the money or perform warranty repairs within 10 days from the date of receipt of the claim.